Just when I thought I had heard it all.
We've been
trying to get into the holiday spirit and since many of our friends and
family are out of state I've been embracing buying online. We are busy
compiling the
Lifestylist® List
which is full of our favorite gift ideas for this year and we've been
spending a lot of time trying to find the perfect products.
I've had some wonderful experiences -
Amazon.com
can't be beat, especially with their new Amazon Smile program where you
can shop and a percentage will go to the nonprofit of your choice.
In the spirit of giving,
Shared Housing
which is one of our favorite nonprofits were in need of some
televisions so we gave them all of ours and got online to buy a few
more. We had some
Sears gift cards to use up so we went to their site and found one that would suit our needs.
Here's
where things went really off track. First of all, with all of the talk
this year about people stealing your information, fake sites and
viruses, I was concerned when I went to the Sears.com and saw how many
things were misspelled -often a sign of a fraudulent site. I did some
checking and it seemed to be authentic even though I was having trouble
with it and made my purchase, and a few minutes later I got a call from
someone who said they were in fraud prevention and needed to ask me some
questions to verify I made the purchase. Really, really strange
questions so I got cold feet and said cancel my order.
A
few days later I decided to call Sears and try to order the same item.
They said they were honoring their "Cyber Week" pricing all week and
when I talked to Mr. Jhon he said he could honor that pricing - he would
just need to credit the difference back to my credit card at the end of
the transaction.
Then I get another crazy call wanted
to confirm personal information including my ex-husbands birthday and
date of birth! At this point I just wanted to get what I ordered and be
done with it so I complied. Go figure - after checking my credit card
balance the credit was never given so here we go again.
After
wasting over an hour with people this morning trying to resolve this,
they put me through to a man who said their name was Master and that's
how I should address him. And that no matter what I was told and
promised I wouldn't be getting the credit on my credit card as I was
promised, but they would be sending me another gift card.
I
had stopped buying from Sears years ago because they never honored a
very expensive warranty they sold me on a range - today I'm remembering
why I swore that would be my last purchase.
Remember
the Sears and Roebuck catalog when your word meant something and it was
an American company based on integrity. Days like today really make me
miss the qualities that company and so many others were built upon. And
Master - best of luck with your career, you might want to find a new
profession.
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